1 reviews | Active since Mar 2009
CONTRACT AMOUNT GOING UP
This is a typical problem with Vodacom. They get a client to sign a 24 month contract and then change the deal after the customer has signed. Yes hidden in all the paperwork ,there is a clause about rate changes. This I do understand but it seems very ONE SIDED in favour of VODACOM. Many times I have seen a better deal advertised after I have signed a contract and upon contacting the call centre I am simply told that I agreed contractually to a 24 month contract at the higher monthly rate I signed up for ,so therefore they cannot REDUCE the price of the contract. How is it then that they unilaterally INCREASE the amount of the contract when it suits them.<br> <br> I believe that legally Vodacom has the right to change prices ,however in the spirit of good customer service, this should NOT be happening UNTIL such a time as when the contract is RENEWED.<br> <br> Very disappointed and I feel let down yet again. Please advise asap
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
Best regards,
Your concerns have been noted.
We will contact you shortly regarding this matter.
Regards,
Vodacom Consumer Website Team
Best regards,
