AE
Albert E
1 reviews | Active since Nov 2017
28 Nov 2017, 09:33
Contract amount and billing amount differs
Upgraded on 04/08/2017 Quotation nr 1- ********** ********** 57 Billing amount should be R 348.50 but they bill me R 448.50 instead ,I have been logging service requests ever since that day and no results ,every time I call they tell me that the request has been closed , but no success,I don't know what to do now because it seems that Vodacom does not care, Please HELP I am getting DESPARATE !!!!!
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Replies (2)
Vodacom's replyOfficial
28 Nov 2017, 13:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2017, 13:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jan 2018, 15:44Good Day Albert Eksteen
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF ***.
Regards
RO
Best regards,
Vodacom's reply03 Jan 2018, 15:44
Official
Good Day Albert Eksteen
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF ***.
Regards
RO
Best regards,