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Gerald T

1 reviews | Active since Jul 2020

15 Jul 2020, 14:46

Contract airtime disappearing

My name is Gerald Tafi I have a contract with Vodacom under Account number ***0-4. I have been paying the account and in 2017 I had mechanical problem with my phone for two month, after my phone came back the airtime I normally get it was not there. When I try to enquirer not once but numerous times I fill that I was ignored. What is the way forward because you can clearly see all the deductions up until now! Please note my email address *** for any correspondence.

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Replies (3)
Vodacom
Vodacom's reply16 Jul 2020, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Jul 2020, 09:02
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team. Please refer to the sms sent to you by our billing support team:

Dear Customer.As per your reference number ***, your monthly allocations is correct. You are receiving R65 airtime every 1st of the month. There is no error in your billing. Kind Regards Vodacom

Please click on the following link to view Uchoose terms and conditions: https://myvodacom.secure.vodacom.co.za/vodacom/terms/uchoose-terms-and-conditions

Regards,

Vodacom Consumer Website Team

Best regards,

GT
Gerald T's update16 Jul 2020, 09:21
Reviewer Update
No!!! I do not get it. Please check any usage and provide screen short!