jplr
johannes petrus le roux

1 reviews | Active since Apr 2010

01 May 2020, 21:07

Contract / Agreement

MY CURRENT CONTRACT ENDED YESTERDAY.THIS MORNING I CHECKED MY BALANCES AND AS I WAS USED TO IN THE PAST UNTIL YOU RENEW OR CHANGE YOUR CONTRACT IT STAYS AS IS UNTIL YOU OR VODACOM CHANGE IT BY CONSULTING WITH YOU ABOUT A NEW CONTRACT OR AGREEMENT.I have been with Vodacom scince 1995 so i know how things work. This afternoon i checked again and the 5 gigs that were put on this morning had been removed without informing me. I want Vodacom to keep my agreemeent with them until we negotiate a new one.

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Replies (1)
Vodacom
Vodacom's reply03 May 2020, 16:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team