Contract Activation

<p>Here is to the worst service EVER!!!</p> <p> </p> <p>I app**** for my Pre-Paid Package to be switched over to a Top-up Package with Vodacom on 24 Jul 2016 – Easy enough especially considering the fact that my Pre-Paid Package was with Vodacom.</p> <p> </p> <p>Now – 2 weeks later – this has still not been completed and the only answers I’m getting is technical issues, technical issues…</p> <p> </p> <p>Over the past 2 weeks I have phoned through to the store that upgraded the package on NUMEROUS occasions, but every time something else needs to happen for the contract to be activated. I have jumped through all sorts of Hoops during the past 2 weeks, patiently waiting for the issue to be resolved, but my patience has now reached its limit.</p> <p> </p> <p>According to the store Vodacom has recently switched over to a new system – A system that seems not to have been tested thoroughly – As it later emerged that porting from Pre-Paid to Contract is not possible through this system. The account then had to be migrated back to the old system, activations needed to be done manually and I was even asked to purchase Pre-Paid credits and load it for the migration to be completed.</p> <p> </p> <p>After all of this it pains me to say that as of today (8 Aug 2016) my number is still listed as a pre-paid number and it seems that no progress was made at all. For a company of this size it is unacceptable to blame your incompetency on systems that do not work – For 2 weeks apparently – If I had known that this was the type of service I can expect from Vodacom I would have simply gone to another provider.</p>