Contract ****

I entered into a contract with vodacom and my contract term ended in May this year but when I called to cancel my contract they told me I was not due for cancelation reason being that I upgraded in December last year and therefore I'm bound for two more years otherwise I have to pay a cancelation fee.

I explained to them I do not know of the upgrade hence I have called in to cancel my contract. Seeing that they have upgraded me without my knowledge I requested that they send me the recording and also reverse the upgrade and they told me they have escalated my request and they will come back to me but I am still waiting up to this day and they still debit my account.