CG
Cornelia G

1 reviews | Active since Aug 2017

06 Aug 2017, 20:54

Contract

<p>My sister in law had a contract at vodacom. Last year the contract finished and she did not renew it. Now almost a year later shes handed over for cancellation fees that she knew nothing about. They refuse to take it off and its effecting her iyc. According to law if your contract period is over and u dont renew contract its done but this aint the case with vodacom. They never even contacted her and aint no help when she fones them</p>

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Replies (2)
Vodacom
Vodacom's reply07 Aug 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Aug 2017, 15:12
Official

Dear Cornelia

Please be advised that feedback has been sent to you via SMS.

Regards,

RJ

Best regards,