1 reviews | Active since Jul 2017
Contract
<p>Hi. I had a cintract witg Vodacom and have never go a month without paying my debit order. After 2 years of having my Samsung galaxy S4 Dark, I wanted to upgrade to an S7 edge. So I gave them a call and we aramgef everything. It took them over a month to deliver my phone which they had not discussed any late deliveries or anything of that sort. I turned back the delivery with the driver and told him to tell them that I do not want the phone and immediately phone Mtn with their excellent customer service had the phone delivered within 5 days. </p> <p>I then phoned Vodacom to tell them that I turned back the phone, they didn't even apologise or have an excuse. </p> <p>At the end of the month the took money from my account for the current contract which was to expire in 2 months time and the one i turned back. I called them and told them they said they would return the money. They didn't and took money again the nets month. I phoned them again and they told me that it takes time to reverse the money but if I really need the money i can go reverse the money from my bank.</p> <p>And I did that. Two months later they cancelled all my other contracts and said I owe them R9000. </p> <p>I told them to get management to phone and I'm still waiting.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
