TL
Thato L

1 reviews | Active since Jul 2017

27 Jul 2017, 12:56

Contract

<p>Hi. I had a cintract witg Vodacom and have never go a month without paying my debit order. After 2 years of having my Samsung galaxy S4 Dark, I wanted to upgrade to an S7 edge. So I gave them a call and we aramgef everything. It took them over a month to deliver my phone which they had not discussed any late deliveries or anything of that sort. I turned back the delivery with the driver and told him to tell them that I do not want the phone and immediately phone Mtn with their excellent customer service had the phone delivered within 5 days. </p> <p>I then phoned Vodacom to tell them that I turned back the phone, they didn't even apologise or have an excuse. </p> <p>At the end of the month the took money from my account for the current contract which was to expire in 2 months time and the one i turned back. I called them and told them they said they would return the money. They didn't and took money again the nets month. I phoned them again and they told me that it takes time to reverse the money but if I really need the money i can go reverse the money from my bank.</p> <p>And I did that. Two months later they cancelled all my other contracts and said I owe them R9000. </p> <p>I told them to get management to phone and I'm still waiting.</p>

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Replies (3)
Vodacom
Vodacom's reply27 Jul 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

TL
Thato L's update26 Oct 2017, 16:51
Reviewer Update
I still await the call... I cannot believe it!
TL
Thato L's update26 Oct 2017, 16:51
Reviewer Update
I still await the call... I cannot believe it!