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MARUMO M

1 reviews | Active since May 2017

19 Jun 2017, 08:22

contract

<p>i have a contract with vodacom that i pay with debit order everymonth and nou in june they have debited me twice the amount that i pay every month and they tell me i have defaulted in march how come diddnt i knw i have defaulted and why didnt i get any message from them like they normally do when people default and why are they only debiting the amount in june not in april following the defaulted month or even may i do not understand this vodacom i want my money please.</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Jun 2017, 08:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Jun 2017, 10:00
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dominic

Best regards,