VM
Vicky M

1 reviews | Active since Mar 2017

14 Mar 2017, 09:00

Contract

<p>I was contacted by Vodacom about my high cell phone bill, I was offered a WiFi router as a way to lower my data cost, during the call I asked more than once if it was going to cost me more and I was told That its completely free, only after it was delivered did I get billed for it randomly during the month. I've called in and was told that in fact I started a new contract and that it will billed every month, after enquiring I was told it was being investigated and that it takes 24 hours. It's has been weeks now and I would like to to be refunded firstly and that falsely presented contract to be cancelled immediately. </p>

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Replies (2)
Vodacom
Vodacom's reply14 Mar 2017, 09:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2017, 13:23
Official

As per our telephonic discussion, this query has been resolved. Please feel free to review your rating on the Hellopeter website.

We apologise for any inconvenience caused.

Regards,

R. Maart