KM
Khayalethu M

1 reviews | Active since Jun 2022

28 Jun 2022, 11:55

Contract

On my previous review that I wrote. Vodacom did contact me about my contract where they charging me extra for it. They are telling me that their system was down and when they were selling me a contract. And they're admitting that the fault is on their side but I still have to pay extra for the contract or do a premature cancelation.

I don't want to do a premature cancelation I just want them to do the right thing and deduct the R 219.99 that we agreed on.

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2022, 12:00
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team