ND
Ncebakazi D

1 reviews | Active since Aug 2025

13 Aug 2025, 11:14

Contract

I received an iPhone 11pro in February I’ve sent it back on the 25February and the Skynet courier delivered it on the 25th of February. I called them first week March 2025 to do follow up as I did not receive any updates so I can take another contract. Till this day they phone is in back office have not changed my status but the audacity to send me to their legal team for not paying for the cellphone that has been sent back and have not clocked it back on their system.

My name has now a RED or in errors and apply for anything because I now have a bad record

They gave me another phone but I can’t pay for it now because I received two in one invoice so I can’t even pay for this one

When I call them each week they don’t respond All I hear is Dimakatso will call you back and she doesn’t bother to do so

Other week “Magaka Will call you shortly”

I haven’t received anything from them Portia Thamsanqa etc the list is endless

0
Replies (3)
ND
Ncebakazi D's update13 Aug 2025, 11:18
Reviewer Update
Vodacom needs to look at this matter as it’s urgent and it has tarnished my name
I have not failed to pay any of my debit for them to send me take legal action against me 😡
Vodacom
Vodacom's reply13 Aug 2025, 13:34
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

ND
Ncebakazi D's update13 Aug 2025, 13:45
Reviewer Update
Which WhatsApp because you guys have suspended your numbers and I sent back the sim card you sent with the iPhone11
So now which number are you going to contact me on?