AK
Alicia K

1 reviews | Active since Nov 2015

02 Nov 2015, 11:49

CONTRACT 4 DAYS-PHONE BROKEN

I upgraded on 22Oct via online&received phone 26Oct.4days I had the phone, on Thursday-my lcd inside the phone received a scratch.which was not on screen but inside the phone.phone is on but nothing on screen.<br> Gave in for repairs, charging me R1470 to fix?After I have phone 4days?Its unacceptable. This is not my fault,you can see on phonescreen its not 'n outside scratch.I demand a new phone(as per YOUR terms&conditions and warranty) or Im cancelling the contract. Will not pay for a phone which is broken then you can keep it.Give me feedback urgently or I will take this further as im really very very unhappy with this and the service.

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2015, 12:33
Official
Hello ali242,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team