1 reviews | Active since Dec 2016

16 Apr 2018, 07:52

Contract

I have a contact with Vodacom. I pay R150 monthly and I receive R150 worth of airtime. every time when I buy data from my bank, Vodacom would add the equivalent amount of data into my monthly invoice. they want to allocate data into my account which I have not used and it will be credited from my bank account. I have called to cancel the services they want to charge me but all the consultants I call will promise me that the matter has been to escalated and no one will get back to me.

I don't want data worth R1380 into my account. We agreed on R150 per month and now I suspect *****. they play a delay tactic to skim money from me

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2018, 08:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Apr 2018, 13:37
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,