Contract

I have been a vodacom contract customers for over a year. I went to Incredible Connections yesterday to get a phone that was on special. The Sales Consultant punched in my ID no and to my shock, he told me straight upfront that my "Profile" points of 420 and the "Tariff Limit of 55.20 were too low for me to apply for anything. He said this was due to Vodacom having not updated my profile monthly. Mind you I am not blacklisted anywhere nor do a miss my Vodacom Debit order payment every month. I tried to call the call centre but they couldn't help me because I went instore first so the Incredible Connections guy has to log a service request then they will review my profile after 24hrs!!! I am a customer with a good payment record and now I missed out on a special because Vodacom failed to give me points that I don't know what merrit they have because my affordability and payment behaviour should determine my scoring for a contract not some redundant points system that is useless to customers.