MP
Marlize P

1 reviews | Active since Jan 2016

11 Jan 2017, 16:19

Contract

<p>This is the second time I’m complaining on hello peter about the same problem with the same contract. I’ve been struggling to sort this contract out for months now. My account clearly states that my contract ends end of October 2016 yet I was billed till December not only for the package but the handset as well and still up and till today (11/01/2017) my contract is still not cancelled. My November and December payment must be refunded!!!! And the remaining balance should be made void as I phone twice in October as well as November to cancel the contact as well as went in store In December to no avail. This is ********l and theft.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply12 Jan 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,