1 reviews | Active since Mar 2013

06 Oct 2016, 15:32

Contract

<p>I have a contract with vodacom which according to the document i signed started 2014-07-19 and should end 2016-07-19. Now i am told that the contract ends january 2017. They say because i upgraded on the 23 month of my contract dates changed. Ok i had one month left on the previous contract which means the contract was supposed to end in august. Now i call the call center they transfare me to cancallation and they cant assist me they transfare me to account and account they are sending me back to the store. Im running around like a headless chicken. I need someone i can email the contract that i have so they can that it does not end in january next year. Can anyone assist please.</p>

0
Replies (1)
Vodacom
Vodacom's reply07 Oct 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,