AM
Annah M

1 reviews | Active since Aug 2020

18 Aug 2020, 14:27

Contract

I've been a client to Vodacom over a dacate in August I called for representing and giving me a gift and I only need to pay 399 for wifi whish it lasted 4 days and again I spoke to a lady by the name of Brenda for an upgrade which I advised her I don't want it she can call later if I want to upgrade she processed ir I call later in that day and emailed no response from them. I called and called both contracts I spoke to a lady called Phindile Zondo from rewards until now I haven't received any response from them and my number was blocked and now when I call my number is transfered to an answering machine I can't talk to any consultant it's either you referred to Toby on what'sapp ot a text which Toby don't respond to your issues. I no longer want to do business with u till October my contract ends with them cause now I'll be paying what am not happy with them.Why are they treating me like am *****ing from them or I've done wrong.

0
Replies (1)
Vodacom
Vodacom's reply19 Aug 2020, 09:04
Official
    Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team