JG
Jessica G

1 reviews | Active since Jul 2013

22 Apr 2024, 22:19

******* Contract

I have been trying to cancel a Vodacom contract for 6 years, I thought it was done just to find that I have been charged for a data bundle on this contact for 6 years! I contacted Vodacom to cancel this contract, but was told that the "contract" does not have a start or end date and for this reason I cannot cancel the contract! This means this "contract" is not legal in terms of the law! I am at a loss, I am still being charged for a data bundle and I cannot get this canceled. I want this contract canceled immediately and I want a refund of the monies taken from my account for an ******* contract for the past 6 years! Someone from Vodacom phoned me about this, but was not interested in anything I had to say, their staff are clearly unfami**** with the law!

0
Replies (1)
Vodacom
Vodacom's reply23 Apr 2024, 06:23
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team