Contrac canceled.

<p>On the 24th October a rewards agency did an Upgrade from the number ********** 690. they promised to e-mail me a copy of the upgrade,which I never received. I foned ********** and they send me a copy. Ithen realised there was an additional amount added to the amount agreed to. I then canceled the contract and the fone was picked up by Ram,who deliverd it,on the 7/11/2016 already. It was received by a person Craig Nelson at a vodacom Office on the 8th already,but still my account is debited with the amount as if Iit was not returned nearly a month ago now. Every time I contac Vodacom,I'm promised that my account will be fixed and they wil send me a notice. Please,what is going on ? On the Ram customer care number ********** 726 they told me the fone was already delivered back and received by Craig Nelson on 8/11/2016 .</p>