RS
Realeboga S
1 reviews | Active since Jul 2023
15 Jul 2023, 11:43
Contrac
Vodacom is a **** especially when it comes to opening contracts . I had a contract with them since 2021 and they do not want to cancel it as the expired time has reached when I call and consult they tell me the contract ends in 2025 due to account being i arreas of which I was not aware off , I even asked how does it add more than a year if thats the case they are saying its rules , rules I was not informed of when signing . It is a bad network provider that ****s clients with contracts
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Replies (2)
Vodacom's replyOfficial
15 Jul 2023, 16:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2023, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jul 2023, 12:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2023, 12:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,