1 reviews | Active since Aug 2018
Contionious HARRASSMENT CAUSING EMOTIONAL DISTRESS!!!!!!!!!!!
To whom it may concern, and to whom will resolve this conflict! I am at my witts end, and we are considering MOVING our accounts to another service provider where one could actually get helped! Last year my phone contract was renewed at Vodacom in Waterfall mall. Soon after I started getting phone calls from Truworths, Markhams, African Bank, FNB, Capitec & Cell C for accounts that was in arrears. The highlight of this story is that I do not have an single account to my name!!!!!!! Then the debt collectors started phoning me as well and every day, every week, even Sundays and Saturdays at any time of day. I started to block the numbers and messages. Then Landou attorneys started phoning ne to pay accounts. Right this has caused that I receive anywhere from 10 to 20 phone calls a day for these accounts, the more I tell them I don't know these people or that I have accounts the call volumes increased. In July of 2018 I contacted African Bank via Facebook Messenger to tell them to stop calling and to take my number of their sistem. The guy spoke to was so kind and assisted me with contacting the debt collector on my behalf with my number where it came to light that my number is not on their sistem, they phoning a COMPLETE DIFFERENT NUMBER! He gave the number, which I will provide you with and he suggested I go to my service provider, Vodacom. So, I went to the Vodacom shop at Waterfall mall. Explained the story, supp**** them with text messages, emails I sent to these debt collwctors to stop calling me. They looked up on my husbands profile but the number in question was not linked to our accounts BUT whenever they type in the number the guy from African Bank provided me with, my number is linked to that guy!! The technician Trevor showed the manager and they were going tk look into it. Now, the call volumes have increased and it is 3mnths later. I am getting sick and tired of this now and I am going to take further action if this is nor resolved! I will sue for emotional distress and take it to Carte Blanche if this is not RESOLVED!!!
The number in question to which my phone wad linked to, that could only happen by dishonest staff assisting customers is ~ ********** . I am happy to supply you with the various emails and text messages and call logs if you think I am exaguarating!
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
