Continuous Struggle

<p>The past two years have been a struggle with my phone and account. First upgrade took weeks to sort out as the SIM swap was done incorrectly. This year I was due for an upgrade and hoped that the experience would be different. It took 1 month to actually get my phone to work as my account was inactive as a payment was not captured by accounts. To cute a long story short there is an amount on my account I am not sure about and I have continuosly sent out an email to Customer Care since April to send me a recon so that I can double check my payments on my side and I never get a response. It is now June and I will not pay my account until I have the recon or else I am cancelling my account with Vodacom.</p> <p> </p> <p>I tried calling your call centre and none of the options help me that I actually could not spend time speaking to multiple people to try and help me. </p> <p> </p> <p>Yes it is nice to have a contract but the hassles that actually comes with it is honestly not worth it!!!</p> <p> </p> <p> </p>