FM
France M

1 reviews | Active since Apr 2018

13 Jul 2018, 10:17

continuous **** service from vodacom

I received my phone on Tuesday (after waiting for more than a week) without a sim card. I was informed by the call centre that the system only send out a request for a phone delivery, a request for a sim card delivery would be done as soon as a phone is received: what nonsense is that????? It takes up to 48hrs for a sim to be delivered as per your call centre. i still have not heard anything, given the terrible service for a phone delivery. i am still barred from calling vodacom, resulting in an inability to follow this up. Not even a sense of urgency from Vodacom to speed this up after a **** service in delivering my. this is ****.....i have a good mind of returning this phone and cancelling the contract with immediate effect...i dont need this contract. i can be contacted on ********** .

0
Replies (4)
Vodacom
Vodacom's reply13 Jul 2018, 10:51
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

FM
France M's update15 Jul 2018, 16:23
Reviewer Update
I will post your your email sent to me and then reply to it in this platform because you guys dont deserve a private inter-action. Below is your response to me: Dear France With reference to your Hellopeter posting. I would like to apologise once again for the inconvenience caused regarding your upgrade. To speed up this SIM card issue, I would suggest visiting a Vodacom Shop and process a SIM swap. You can then attach and forward me the receipt of the SIM swap and I will credit your Vodacom account for the cost of the SIM swap.
FM
France M's update15 Jul 2018, 16:37
Reviewer Update
1.Vodacom failed to ensure that my phone gets to me in time, i received it after 7 days: your turn around time is 48 to 72 hours. 2. Vodacom failed to send a phone together with a sim card (which im not supposed to pay for). 3. Vodacom fails to meet a turn around time in delivering the sim card, i logged a call on the 12th or 13th July 2018 and i was told of a 48 hours turn around time. 4. Now you tell me through your email to visit a Vodacom store for a sim swap that im gonna have to pay for: it will cost me money to get to any vodacom store, it will cost me time as well. In addition to these nonsense service from you, do you think i would trust that you would refund my money a.s.a.p? The nerve you have of suggesting such a thing through your email, in other words you assume that i have some cash floating to pay for a sim swap i have not planned for. You should be sorting out your incompetence internally and ensure that the sim reaches me a.s.a.p without inconveniencing.. I will continue to make public posts until this matter is resolved.
FM
France M's update15 Jul 2018, 16:38
Reviewer Update
again i give you my number. I can be reached on ********** .