JG
Jade G

1 reviews | Active since Oct 2016

06 Jun 2018, 16:54

Continuous ******* service

A continuation of my review posted on the 5th June - ****piest service ever

So this was todays **** service.

Okay now I'm really ****ed off.. Lisa from game is now trying to assist my husband was told to tell the people at game to call ********** Lisa called and they told her they cannot help her she needs to call ISD. What is the issue with this application can someone just really assist us seriously it is beyond pathetic now. We are going round in circles since Friday it is 6 days later and Game advised that this deal ends today and will not be available after today

He was told if they call the ********** number they will be given codes to go forward with the application which clearly didn't happen

Vodacom staff: Good after Jade

I have tried contacting the store, no response.

You may visit another Game franchise to assist with creating the prospect profile and proceeding with the credit vetting. As advised the account has been updated, you should be able to proceed with the new application.

Should you revert back to the canal walk Game, request to speak to the manager for assistance.

Kindly advise the manager that you would like to apply for the deal you are interested in and that Vodacom has updated your account.

Again we are going in circles. How can they say they couldn't get through to game??? I've been calling back and forth like a idiot and getting through. So now I'm going to Game canal walk again tonight to try this again. I'd like to know what is going to happen if I'm not successful tonight as the deal ends tonight? Will Vodacom reimburse all the petrol we've driven out and will they then give me the voucher that I'm not going to get seen as this is a **** up on their side.

I cannot understand why no one from Vodacom can just assist the lady at Game and do the application once and for all.

0
Replies (2)
Vodacom
Vodacom's reply06 Jun 2018, 21:50
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

JG
Jade G's update07 Jun 2018, 16:02
Reviewer Update
Hi Theo really sorry but if there were a selection for no stars for Vodacom that is what I would choose. I wasted 6 days trying to get a contract with Vodacom so that I could get the R3000 voucher that goes with it. We wasted petrol money driving up and down and all I get is a sorry. No one is going to compensate me for my time or my money that went into the effort of me trying to get more business with Vodacom. So really Vodacom will never be a choice of mine ever again.