Continuous problems
<p>After months of Vodacom being unable to send me data notification messages, I opted to go to a uChoose Smart L package, and to buy additional airtime and data as and when required (since I didnt want to fight about accounts anymore). This has worked fine for the last 4 to 5 months. But suddenly I cant buy airtime through the app or website?!?!!!!! Really Vodacom? And when I ask to be helped, I am told that a call needs to be logged and I still can't get airtime for the foreseeable future. Been on the phone 20 minutes waiting to speak to a manager. This is not customer service. This is no service at all.</p>
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Vodacom's replyOfficial
23 Nov 2016, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2016, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
19 Jan 2017, 17:23Two months later and this is still not working. I struggle to understand how you cannot get this right!
And in terms of feedback, I got one telephone call, and nothing more.
I am very unhappy about the total disregard for customer complaints.
's update19 Jan 2017, 17:23
Reviewer Update
Two months later and this is still not working. I struggle to understand how you cannot get this right!
And in terms of feedback, I got one telephone call, and nothing more.
I am very unhappy about the total disregard for customer complaints.