Continuous poor Service

I have been trying to cancel my Vodacom contract and convert both numbers to prepaid since May 2017. During May I received a cancellation quotation for both numbers, signed the quote, paid the cancellation fee and sent the proof of payment, signed quote and my ID to the retention email. I received no response from the retentions department and recent the above documents again during June 2017. During August 2017 and September I received a statement from Vodacom and I confirmed with one of the cancellation call centre consultants that my account is still active. I have since then sent the document through to the consultant I spoke with and the retentions email. I still have not received any responses and I assume my account is still active.

I have sent many emails. They do not reply over email nor do they comment on HelloPeter reviews. The just do not care. I have emailed Nandipha Gqirana many times but she just does not reply. Not even someone from the retentions and cancellations department reply on the retentions email.

Poor service delivery.