Continuous Pathetic "Non-Service"

Since January 2023 I have been having problems with two of my numbers - numbers ending with 1188 and 5115. I have sent various Hello Peter complaints and emails to ***. My last email even included proof of my findings as to incorrect airtime received on both the aforesaid numbers. An email was sent on the 11th of July 2023 consistent with screen shots of data received as well as requesting the two sales calls where I agreed to have the two numbers upgated to RED Flexi 140 packages. To date, nearly three (3) weeks later, I have not received any feedback on the matter. With this being said, and having to beg Vodacom for 6 months to have this matter sorted, I REFUSE TO PAY FOR THE TWO SAID CONTRACTS. I WILL NOT PAY FOR A SERVICE I AM NOT RECEIVING. I am 100% convinced that I am being patronized.

Kindly provide me with information of a competent person or institution I can raise my complaint with.

This is absolutely atrocious and uncalled for.