CONTINUOUS PATHETIC CUSTOMER SERVICE!!

It has been hardly a week since my last query with same service provider. Last week Monday the 28/6/2021 I reported a faulty router through your call centre and the agent who initially seemed helpful did not end up assisting as he promised to call back but never did. Then I reported via twitter platform the response I got was that an agent will be sent which was never done. I was asked to send my details and serial number of the device still no help. Then On Thursday 1/7/21 I was called by one of your agents who advised that they decided to log a new call as though they'll be replacing to get the problem resolved. That was the worst thing ever as since then the query is now treated as if I'm requesting a new router to be installed and until today 7th July my query is still not resolved. Guess what come end of the month I'll be sent an invoice and be expected to pay for this poor and substandard service!!

Please come and disconnect your device so I can get service from another provider who understands customer service.