Continuous overcharging
<p>For the last few months Vodacom is charging me for a handset that I don't have as well as charging me for a contract which another service provider bought out. I have phoned in 5 times each time spending 20 mins on the phone telling the Vodacom employee my situation to which each time they say a manager will call me it has now been nearly 3 months and no response. Vodacom really needs to step up their service.</p>
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Replies (3)
Vodacom's replyOfficial
01 Dec 2016, 10:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2016, 10:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
08 Dec 2016, 17:53It was great that Vodacom rep**** so quickly to my Hellopeter post but so far no call from anyone at Vodacom, I'm beginning to wonder if you have a service department or are even concerned about customer complaints you receive. ABSOLUTELY SHOCKING SERVICE!!!!!!!!
's update08 Dec 2016, 17:53
Reviewer Update
It was great that Vodacom rep**** so quickly to my Hellopeter post but so far no call from anyone at Vodacom, I'm beginning to wonder if you have a service department or are even concerned about customer complaints you receive. ABSOLUTELY SHOCKING SERVICE!!!!!!!!
's updateReviewer Update
09 Dec 2016, 23:17If you are not able to get my contact number off my profile its ********** 497.
's update09 Dec 2016, 23:17
Reviewer Update
If you are not able to get my contact number off my profile its ********** 497.