JE
Jovan E

1 reviews | Active since Jun 2017

01 Jun 2017, 22:32

Continuous monthly debit order after termination of contract 4 months ago

<p>I terminated my vodacom cellphone contract after a 24month contract period in January 2017 after which they told me their system is offline but will have effect as soon as their system is online. A month later another debit order went through after which i phoned and terminated once again. They promised that it was successfully stopped now. At april month end yet another debit order went through , I contacted the vodacom customer service on 4 May2017 and the consultant was SULIWE and he assured me it wont happen again and a reference number was provided as confirmation ( 1- ********** ********** ). On 1 June 2017 the 4th debit order went through.<br />I have tried to talk to consultants at the Loch Logan Waterfront branch in bloemfontein but they adviced me to phone the customer care nr?????????</p> <p>I have never experienced this kind of service anywhere and is exactly why they lost a loyal customer after 12 years. <br />In effect they owe me 4 months of payments with interest. </p>

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2017, 07:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team