1 reviews | Active since Jun 2017
Continuous monthly debit order after termination of contract 4 months ago
<p>I terminated my vodacom cellphone contract after a 24month contract period in January 2017 after which they told me their system is offline but will have effect as soon as their system is online. A month later another debit order went through after which i phoned and terminated once again. They promised that it was successfully stopped now. At april month end yet another debit order went through , I contacted the vodacom customer service on 4 May2017 and the consultant was SULIWE and he assured me it wont happen again and a reference number was provided as confirmation ( 1- ********** ********** ). On 1 June 2017 the 4th debit order went through.<br />I have tried to talk to consultants at the Loch Logan Waterfront branch in bloemfontein but they adviced me to phone the customer care nr?????????</p> <p>I have never experienced this kind of service anywhere and is exactly why they lost a loyal customer after 12 years. <br />In effect they owe me 4 months of payments with interest. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
