Continuous Mistakes, No solutions

Our business has been dealing with issues with Vodacom for years. There are two major issues we are currently still dealing with.

Firstly, we have a WIFI contract that was upgraded to more expensive package without any consent or conversation with us. This surprise update has caused a lot of frustration as the price of the new plan was higher than our original plan. Despite numerous conversations and requests for cancellation over two years nothing has been done.

The lack of communication on Vodacom's part has been absurd. Our company has been emailing Vodacom for years requesting feedback to no avail. There has been zero action and money continues to be taken out from our account. When we were able to reach a representative, they tell us that they will get back to us and they never do.

The second issue is with our cell phone contract which again had a surprise unwanted upgrade that costed much more than what was originally priced. We requested to be switched back to the package we signed for, and Vodacom switched us to a different third package that was slightly cheaper than the second unwanted upgrade however the benefits of this cell phone contract still did not match our original plan. We have been trying to get back to our original plan for almost 2 months.

This is highly disappointing behaviour from a service provider. A mistake was made but Vodacom did nothing to rectify their mistake and then proceeded to make the same mistake again with no interest to fix the problem that they created. To say we are frustrated is an understatement.