CONTINUOUS LTE ISSUES, RETURNS NOT LOGGED, NO CORRESPONDENCE

I am still trying to resolve this. In March I ordered an LTE router with 30mbps line. Shortly after receiving it, I would regularly loose connectivity and they had to reset. After a few weeks, they recommended I return the router for a replacement which I did.

Got the new router, and on almost a weekly basis I would have no internet connectivity. I would log it, and they would do a sim sync. Everytime I complained and said Im worried about this being a problem, they recommended I do a sim sync and give it another go. After it continuing one of the consultants said that all the sim syncing could have damaged my sim (no body ever said this could happen). She also said that Vodacom is aware that this particular router is giving problems (yet nobody let us know).

I have a massive track record on Facebook chats, and on phone calls on how many times I have stated this problem or requesting sim requests. I have spent more time and money on the phone with Vodacom than using my LTE.

After NUMEROUS attempts I spoke to the cancellations team wanting to cancel since I am not getting what Im paying for and although they agreed they could not cancel it since I would then have a cancellation fee. They recommended I do the cancellation through the after sales department.

I made a call, and the first person stated that they have logged the collection and that RAM would be in touch, weeks went by and nothing happened - I asked if I should have a reference number and they stated no. I then phoned AGAIN on the 19th and ANOTHER consultant stated that it would be arranged for collection... today - still NOTHING.

I have requested these returns last month already so that I would not pay for another months of non-service... but Vodacom gets to keep on taking money from me for a service they have not been able to supply.

I am at my wits end. Im now only getting one-line responses from social comms.

PLEASE RESOLVE THIS!!!