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Duncan M
1 reviews | Active since Jun 2012
05 Oct 2019, 14:07
CONTINUOUS ***** AND SILENCE FROM VODACOM
So Vodacom **********ly creates accounts in your name and deducts money. When you confront them they go silent with empty promises, they refuse to provide the details or copies of the applications etc.
A complaint on hellopeter is ignored, emails are ignored.
Their inaction is making themselves out to be the ones behind the *****. Time to hand this over to the police
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Replies (3)
Vodacom's replyOfficial
05 Oct 2019, 18:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2019, 18:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Duncan M's updateReviewer Update
07 Oct 2019, 11:37When will I receive contact as my other complaint is almost a week old and still nothing
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Duncan M's update07 Oct 2019, 11:37
Reviewer Update
When will I receive contact as my other complaint is almost a week old and still nothing
Vodacom's replyOfficial
22 Oct 2019, 11:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply22 Oct 2019, 11:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team