CN
Candice N
1 reviews | Active since Dec 2019
10 Dec 2019, 13:20
Continuous fibre issues with Vodacom and no feed back
I have been contacting Vodacom for everyday for 2 weeks for them to look into why my fibre line has been down for nearly two weeks. Every time I phone they say a technician is looking into it. They cannot tell me when they will send a technician out and when my this issue will be fixed. Every time I phone I just get told that my query has been escalated. I have gotten no feedback from Vodacom Whatsoever! Please can someone fix this issue!
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Replies (3)
Vodacom's replyOfficial
10 Dec 2019, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CN
Candice N's updateReviewer Update
11 Dec 2019, 14:33I am still being told that my query has been escalated every time I phone, yet days passed and I I have not heard anything from Vodacom. I kept getting told that a lady by the name of Michelle Nicole Moyo would contact me directly, which never happened.
I have requested that a credit is passed for the days that I was offline which they said their billing department would have to handle. They will log ANOTHER service request for that but they are not able to tell be if this would be done or not, they said I would just have to wait and see when my account gets debited.
I have also requested a contract cancellation, which they have AGAIN logged as a service request. Apparently the cancellation takes 30 days, but they can also only process the cancellation once someone from the cancellation department contacts me, which apparently could also take up to 30 days. If Vodacom cancellation department only contacts me 30 days after my cancellation request to process the cancellation, it would take another 30 days for the contract to actually be cancelled, That's if their cancellation department even contacts me at all!
The service received from Vodacom Fibre has been disgusting.
I just want this contract CANCELLED!
I have requested that a credit is passed for the days that I was offline which they said their billing department would have to handle. They will log ANOTHER service request for that but they are not able to tell be if this would be done or not, they said I would just have to wait and see when my account gets debited.
I have also requested a contract cancellation, which they have AGAIN logged as a service request. Apparently the cancellation takes 30 days, but they can also only process the cancellation once someone from the cancellation department contacts me, which apparently could also take up to 30 days. If Vodacom cancellation department only contacts me 30 days after my cancellation request to process the cancellation, it would take another 30 days for the contract to actually be cancelled, That's if their cancellation department even contacts me at all!
The service received from Vodacom Fibre has been disgusting.
I just want this contract CANCELLED!
CN
Candice N's update11 Dec 2019, 14:33
Reviewer Update
I am still being told that my query has been escalated every time I phone, yet days passed and I I have not heard anything from Vodacom. I kept getting told that a lady by the name of Michelle Nicole Moyo would contact me directly, which never happened.
I have requested that a credit is passed for the days that I was offline which they said their billing department would have to handle. They will log ANOTHER service request for that but they are not able to tell be if this would be done or not, they said I would just have to wait and see when my account gets debited.
I have also requested a contract cancellation, which they have AGAIN logged as a service request. Apparently the cancellation takes 30 days, but they can also only process the cancellation once someone from the cancellation department contacts me, which apparently could also take up to 30 days. If Vodacom cancellation department only contacts me 30 days after my cancellation request to process the cancellation, it would take another 30 days for the contract to actually be cancelled, That's if their cancellation department even contacts me at all!
The service received from Vodacom Fibre has been disgusting.
I just want this contract CANCELLED!
I have requested that a credit is passed for the days that I was offline which they said their billing department would have to handle. They will log ANOTHER service request for that but they are not able to tell be if this would be done or not, they said I would just have to wait and see when my account gets debited.
I have also requested a contract cancellation, which they have AGAIN logged as a service request. Apparently the cancellation takes 30 days, but they can also only process the cancellation once someone from the cancellation department contacts me, which apparently could also take up to 30 days. If Vodacom cancellation department only contacts me 30 days after my cancellation request to process the cancellation, it would take another 30 days for the contract to actually be cancelled, That's if their cancellation department even contacts me at all!
The service received from Vodacom Fibre has been disgusting.
I just want this contract CANCELLED!
CN
Candice N's updateReviewer Update
17 Dec 2019, 16:28It has been almost a week later and I am still waiting for Vodacom to process my cancellation request as well as process my request for a credit for the time my fibre line has been down.
If my month-to-month contract has not been cancelled by the end of the month despite my numerous requests, and should Vodacom debit my account for the full amount I will be reversing and blocking the debit order.
I will however settle any outstanding monies once Vodacom has cancelled my contract and once they have issue the credit due to me.
If my month-to-month contract has not been cancelled by the end of the month despite my numerous requests, and should Vodacom debit my account for the full amount I will be reversing and blocking the debit order.
I will however settle any outstanding monies once Vodacom has cancelled my contract and once they have issue the credit due to me.
CN
Candice N's update17 Dec 2019, 16:28
Reviewer Update
It has been almost a week later and I am still waiting for Vodacom to process my cancellation request as well as process my request for a credit for the time my fibre line has been down.
If my month-to-month contract has not been cancelled by the end of the month despite my numerous requests, and should Vodacom debit my account for the full amount I will be reversing and blocking the debit order.
I will however settle any outstanding monies once Vodacom has cancelled my contract and once they have issue the credit due to me.
If my month-to-month contract has not been cancelled by the end of the month despite my numerous requests, and should Vodacom debit my account for the full amount I will be reversing and blocking the debit order.
I will however settle any outstanding monies once Vodacom has cancelled my contract and once they have issue the credit due to me.