HVDM
Hannelie Van Der Merwe

1 reviews | Active since Feb 2023

14 Feb 2025, 12:18

Continuous Fibre Down Rime

In my previous review I provided details on continues Vodacom Fibre outages. In a span of 18-days I have been without connection for 12-days. This morning (14/02/2025) before 10h00 the connection went down again. The connection was "fixed" on 04/02/2025 and 10/02/2024. Again I am forced to deal with the Vodacom processes of ticket that has to be assigned and technician that will come out when convenient for him. Fibre is the best option for my requirements and Vodacom is the only fibre provider in my complex but one can go through the process so many times.

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2025, 14:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,