Continuous dispute

I have recently encountered a very tasteless experience with this service provider as defective account reconciliation as well as uninformed consultants led to penalties which were deducted from with the monthly debit orders for January as well as February 2024. These penalties also didnt reflect on my monthly invoices prior to deduction. It all started when i relocated to the Cape peninsula, making various calls to Vodacare in order to arrange for a different debit order date as my salary date also changed. For example, i was told that i can have the debit order changed to the 7th of the new month. What i wasn't told is that the 7th would brought the particular balance over to the next month's billing with an additional penalty. As i did receive a notification on the 6th of December 2023, i immediately add Vodacom as a beneficiary on my account and made the payment. On the 7th, i received the monthly invoice, stating the correct monthly installment, but on the 1st of January, an additional R100 was deducted, forcing me to dispute that payment and consequently paying the correct amount manually as per invoice in order to have enough funds to pay Telkom. Unfortunately, these events started a chain reaction and after various calls and emails later, the issue hasn't been resolved. I informed them that shoyld this problem persist or escalate into the next month, i have no other option as to consult the ombudsman. Proof of payments proof just that, but my account is suspended. I shall however terminate th3 contract by the 1st of November 2024. At this point in time i don't care whether Vodacom reinstated the service or not - i am done...