NG
Neil G

1 reviews | Active since Dec 2016

31 Jan 2017, 13:19

Continuous Disgusting Service and Billing from Vodacom

<p>I refer to my previous reports. I received a call from vodacom indicating that they will refund R200 for the ******* charges on my account. I agreed and was happy. Now recently I receive an SMS saying that they will not refund it and I must contact WASPA again. How can you just change what was agreed with a customer? I have already contacted WASPA and they have sent me back to vodacom. These one way SMSs from vodacom are pathetic and doesnot allow me to dispute their decisions as I cannot respond to their SMS. Congratulations on the R168 you scored from me vodacom. Unfortunately I cannot get it back as you have *******ly debitted my account. I have 3 contracts with vodacom and will be closing all of them within the next two months. I dont want to have anything to do with vodacom anymore. I will post on his forum to update you as my contracts are terminated and my account finally closed. Goodbye vodacom.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2017, 14:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team