1 reviews | Active since Dec 2016
Continuous Disgusting Service and Billing from Vodacom
<p>I refer to my previous reports. I received a call from vodacom indicating that they will refund R200 for the ******* charges on my account. I agreed and was happy. Now recently I receive an SMS saying that they will not refund it and I must contact WASPA again. How can you just change what was agreed with a customer? I have already contacted WASPA and they have sent me back to vodacom. These one way SMSs from vodacom are pathetic and doesnot allow me to dispute their decisions as I cannot respond to their SMS. Congratulations on the R168 you scored from me vodacom. Unfortunately I cannot get it back as you have *******ly debitted my account. I have 3 contracts with vodacom and will be closing all of them within the next two months. I dont want to have anything to do with vodacom anymore. I will post on his forum to update you as my contracts are terminated and my account finally closed. Goodbye vodacom.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
