Continuous disappointment

<p>After signing a contract at Vodacom Longbeach Mall, I received a new phone (Microsoft Lumia 950), valued at R11000, I was advised to return the phone immediately if the unit gets excessively warm. Within three days I returned the brand new phone because it was quite warm and malfunctioning as a result. I was given a new replacement phone after it was found that the original one was defective. I used the new phone for just over a month and had the same issues again. <br />After returning the phone, I was asked to come back in a week for the follow up. This was March 22nd. As of today, May 16, I still do not have a phone or any valid explanation why it has taken them over 8 weeks to deal with this issue. The monthly payment of just under R1000 has been debited from my bank account twice during this time and I have no phone to show for it. <br />The issue was taken up by the store owner, Greg, who's unprofessional business etiquette leaves much to be desired. Rather than tackling the issue and dealing with it, he chooses to hide behind the scenes and constantly blames Vodacom customer care and the backlog faced by the technicians. In effect, he has made his problem mine and I am the one out of pocket. <br />Customer satisfaction should be high on any business' agenda and adhering to the consumer protection act should be second nature to any service provider. This is obviously not the case at the Vodacom store in Longbeach Mall and I strongly caution potential customers to rather shop where you will be treated as a valued customer. As for Greg, you are a bad example to your hard working staff and putting your greed and own needs ahead of your customers will cost you your business.<br />This issue is currently being taken up by the crew of Cape Talk and the written story is awaiting publication in the local neighborhood weekly paper.</p>