Continuous Delays

I upgraded my contract on 31/03/2015 of which I relieved a deal where I get a cellphone, skull candy earphones as well as a mad dog voucher and bluetooth device for when I exercise. 1stly the only thing I received on the day was my cellphone device. It took 4 months for me to receive the earphones, 3 months later they had issues playing music. I phoned the branch and was told to take them to cresta or sandton as they have repair centres. Upon getting to cresta I was told that they do not fix or repair accessories and I should go back to my branch where I got them and they must send them back to their stockers. I went back and told them just that. I was then told that it should take 3 days as it was Friday they should be there on the Tuesday and I will receive a call. I waited until the 3rd week to give them a call and when I asked if they were there I was told \sorry we forgot to call you