Continuous Debiting on a cancelled account

<p>Data contract with Vodacom was cancelled last year and settled in full with an amount of R678 on 10/03/2016 . The proof of payment was sent through and a cancellation requested verbally as well as in writing. The account was never cancelled and another "final" settlement amount was billed which was paid again for a SECOND TIME on 14/11/2016 and totaled R299. Again the proof of payment was forwarded to ********** as the notice requested and a cancellation requested verbally and in writing. The account is still not cancelled and every month I keep receiving a new "final" settlement amount. Customer Care, Vodacom debtors collection, Account cancellation department were contacted on numerous occasions with staff referring from one department to other and being unable to solve the problem to date. </p> <p>This account has been settled twice already and is no longer in use, but continuously being billed with notices of outstanding amounts being sent regularly to me after settling the account and requesting a cancellation on numerous occasions. The service is pathetic and nobody can seem to assist in having this account cancelled for once and for all!</p>