SZ
Sibongile Z
1 reviews | Active since Dec 2020
13 Dec 2020, 08:57
Continuous Debit After Contract Term Ended
I had a vodacom contract that came with a laptop and data only sim card which was paid in full and contract was coming to an end in October. I called in September to ensure the co tract is not renewed. I stopped using the sim card upon cancellation of the contract. They continued to debit my account of the contract amount regardless of my request to not renew. I have repeatedly contacted then thereafter and they have still continue to debit my account and not cancel the contract.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
13 Dec 2020, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Dec 2020, 14:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2020, 14:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
