NM
Nozibele M
1 reviews | Active since Jun 2015
03 May 2017, 13:05
Continuous billing
<p>I had a vodacom contract which expired last year. I was approached to take another one after my contract was finished, they send me a phone which I did not like and I returned it. They have now been contacting me asking for R575.46 which is the new contract (which I did not take) and they have just emailed me a letter that my account has been handed over to legal. Can you please check you records and clear my name as I DON'T HAVE A CONTRACT WITH YOU!!! Your cancellation department have confirmed that they have received the goods and have cancelled on their side (Call Ref No 152 685 672 on the 28 April 2017).</p> <p> </p> <p>Please sort this our ASAP!!!</p>
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Replies (2)
Vodacom's replyOfficial
03 May 2017, 14:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2017, 14:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 May 2017, 13:08Dear Nozibele,
Thank you for your patience.
We've responded to you via email with feedback.
I apologise for the inconvenience caused.
Regards,
UW
Best regards,
Vodacom's reply21 May 2017, 13:08
Official
Dear Nozibele,
Thank you for your patience.
We've responded to you via email with feedback.
I apologise for the inconvenience caused.
Regards,
UW
Best regards,