Continuous bad service it's time to change service providers and leave vodacom for good

Again I find myself inconvenienced by Vodacom. I did an early upgrade on Tuesday as my phone is damaged and I desperately need a new one, all my details taken down and delivery address and I was waiting for my phone to be delivered as I was advised it was approved. Only to find out they have not yet approved it and confirmations or verification of approval still need to be done. Nobody advised me of this and I had to call in today to follow up. Does verification really take that long for an answer existing client. I've been with vodacom for over 10 years and can't say I have ever received good service from them. It's time I start looking for a different service provider it's always bad service and always from vodacom. So I guess I won't be getting that new phones delivered tomorrow.