continuous bad service from vodacom

Item: Vodacom
Rating: 1
Author: Sherman A

Vodacom.....What is my uncapped usage limit before the FUP is implemented? This was not given to me when I signed up in September 2018 having to wait 2 months for fibre to be installed and the policy implemented on 20 November 2018 but my usage report on Vodacom Business website still reflected 287.07 GB of 600 GB remaining as on 30 November 2018. This resulted in me not having full uncapped services throughout my house since 20 November notwithstanding a wifi extender. Today 01 December 2018 the report reflects 287 GB of 300GB without me having used any data yet. What happened to the 287.07GB of 600GB as recorded yesterday??? If this continues I will cancel this service. I tried submitting a service request on the vodacom business website but the submit button is faded out. Even this does not work. Who or what really works with vodacom?????????

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Replies (2)

Vodacom's replyOfficial

01 Dec 2018, 10:05

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Dec 2018, 10:05

Official

Vodacom's replyOfficial

07 Dec 2018, 17:44

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team

Vodacom's reply07 Dec 2018, 17:44

Official