Continuous Absolutely Disgusting Service by Vodacom

I'm trying to understand if TCF means anything to you. Your service is pathetic by the day. And this is a service I'm paying for that you now trying to rob me. My daughters contract phone has been damaged since the 21 May and she hasn't used her sim since then. We eventually got a cellphone and inserted the sim card today. Only to find her monthly contract airtime balance is 0. I called the call center and spoke to Thobile Mavuso ref no *** who advised me that the airtime all went to subscription how convenient that when the sim was in use there was no subscription and when not in use there is subscription. Why do I have to spend my Saturday calling your call center for a service I'm paying for. This is not fair. I've paid for this. Why would you do this to clients. Why can't we just be treated fairly and be given the service we pay for. I paid for a service but nothing has been rendered and that's dishonesty and deceiving me as a client. Why must I spend my Saturday night on the a call asking for something that was promised I would receive in lieu of monthly payments. But I'm told it's allocated to subscription. This is wrong on so many level.