1 reviews | Active since Sept 2017
CONTINUOS LOSS OF DATA
How do you explain Vodacom...? I get 2GB data every month that I use on my Wi-Fi - for evening and weekend use. The no is ********** . Last month when I received it on the 1st, it was depleted before 17.00 that same day. I queried it and apparently it was all correct - the data was used. On the 13th of last month, I bought 1GB of data on Cell C - valid for a month. Yesterday when the data expired, I still had 450MB of data left. I switched on my Wi-Fi which I have again my new months' 2GB of data. When I checked this morning, I had 189.63MB left. How do you explain it? It is the same phone, the same usage, no apps open (otherwise Cell C data will also get used). This just proofs that the data charges on my account IO40213-7, number ********** is also incorrect as I do not use the data!!!!! I have Wi-Fi at work and work 7 days a week.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
