Continuing to get charged while I have cancelled the contract
<p>I took out a contract with 2 sims about two years and some months ago. I called Vodacom in dec 2016 to cancel the contracts after I saw that it didnt automatically cancel. They however cancelled one sim and nor the other. I have since called them to rectify this but each time I do that they hang up once the cancellation department picks up. I am so fed up with this treatment</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Thank you
Thank you