continuing horror

Dear Vodacom Customer Care,

I am following up in absolute frustration and disgust regarding the ongoing delays and poor handling of my contract cancellation.

I have been given conflicting information by multiple agents about the end date of my contract. On several occasions, I have been told to call back on different dates for cancellation, only to be met with yet another excuse or instruction to call again later. In my most recent call today, the agent advised that she cannot even see my contract end date and that I must “keep calling back.” This is completely unacceptable. It is not my responsibility to repeatedly chase Vodacom for information that should be readily available on your system. I am requesting: A clear written confirmation of my exact contract end date. A definitive process for cancellation that does not require me to continue calling back. I expect a prompt written response with timelines for resolution. The ongoing lack of transparency and accountability is unacceptable, and I will escalate this matter to ICASA if I do not receive a satisfactory resolution.