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Barryl A

1 reviews | Active since Aug 2023

13 Jul 2024, 22:39

Continues vodacom network outages for more than 3 weekend in a row.

Continued vodacom outages. Vodacom has been down every weekend for the past 3 weeks without any explanation of advance warning, eveytime this happens and you try to contact vodacom you can get hold of them via WhatsApp bot nor vodacom app to logg outage. This outages persist between one to 2 days without any signal whatsoever, as a lif long vodacom customer this is very desturbing, as for when you do get hold of vodacom they have no excuse all they say is they are aware and looking and working on fhe problem. I am disgussted to say the least. For a company with the slogan FURTHER TOGETHER ... utter nonsens I dont even have signal in my home. And such a expensive network compared to the others this is extremely bad. Vodacon doesnt even bother to apologize after the bad service and long outages.

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Replies (2)
Vodacom
Vodacom's reply14 Jul 2024, 18:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Barryl A's update16 Jul 2024, 11:23
Reviewer Update
Vodacom’s reply16 Jul 2024 at 09:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the network was restored. We have tried calling back however reached the voicemail.

Please call 082135 should you require any further assistance. Regards Consumer Website TeamI have read your reply to me and also pasted it above ,unfortunately the signal only lasted for 1 hour..... discussed with Vodacom to say the least. and yes you called back regarding my review and i answered the call but the phone was dropped from your side.